Refund Policy

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for first-time purchases of Traffic Genius. To be eligible for a refund:

• You must request the refund within 30 days of your original purchase date
• You must demonstrate you've made a genuine effort to implement our system
• You must provide your order details and reason for requesting a refund

2. How to Request a Refund

To request a refund, please contact our support team:

• Email: support@viddeos.ai
• Subject: Refund Request - [Your Order Number]
• Include: Your full name, order details, and reason for requesting a refund

We typically process refund requests within 5-7 business days.

3. Refund Processing

Approved refunds will be issued to your original payment method. Please note:

• Credit card refunds may take 7-10 business days to appear on your statement
• We cannot refund to a different payment method than the one used for purchase
• All refunds are in USD; exchange rates may affect the final amount

4. Non-Refundable Items

The following are not eligible for refunds:

• Renewal payments after the initial 30-day period
• Payments for additional services (coaching, consulting, etc.)
• Accounts that have violated our Terms of Service
• Purchases made through third-party resellers

5. Subscription Cancellations

You may cancel your subscription at any time:

• Cancellation prevents future charges but does not qualify for refund of previous payments
• You retain access until the end of your current billing period
• To cancel, email support@trafficgenius.com or use the cancellation link in your account

6. Exceptional Circumstances

We may consider refunds beyond the 30-day period in exceptional cases such as:

• Duplicate charges
• Technical issues preventing product access
• Documented medical emergencies

These requests are reviewed on a case-by-case basis.

7. Contact Us

For any questions about our refund policy, please contact: support@viddeos.ai